Phone Mo-Fri 9:00 am to 6:00 pm: +49 (0) 89 95472-847

Help – FAQ

Browse F.A.Q. Topics

Advertisments

  • ADVERTISEMENTS
    All our music programs are free from external advertising. Nevertheless you as customer can include your own radio ads in your music streams for your store or branches. We provide you with a powerful spot management tool for storing, planning and inserting your own radio spots. In addition, our store management tool provides all the features required to centrally manage music and advertisement inserts from an online master account for any number of branch offices.

Firewall

  • Ports used by MUSIC2BIZ stream player
    In order for in-store audio players to work correctly on networks with restricted access to inbound/outbound traffic (via a router or when using firewalls), traffic must be allowed on port 80. In all cases, traffic is initiated (outbound) by the player and uses TCP. For audio streaming, the domain used depends on the streaming URL. You will find the streaming URLs in your customer account, please also have a look at our tutorial "Using the customer account".

Hardware

  • Kann ich einen Stream-Player an meine HiFi-Anlage anschließen?
    Ja, das können Sie. Schauen Sie sich unser Tutorial dazu an. Wiedergabe der MUSIK-Streams mittels eines LISA Stream-Player. Der Lisa Player muss per Audio-Kabel an eine Hifi-Anlage angeschlossen werden.Der LISA-Stream Player kann über uns bezogen werden. Das Gerät wird von uns bereits vorkonfiguriert ausgeliefert und ist – nach Anschluß an das Stromnetz und per LAN-Kabel an  das Internet – sofort betriebsbereit. Ein LISA-Stream Player kostet €279,00.
  • Kann ich SONOS WLAN Lautsprecher zur Wiedergabe verwenden?
    Ja, das können Sie schnell und einfach über Ihren Desktop-Computer einrichten. Unser Schritt-für-Schritt-Tutorial zur Einrichtung von SONOS zeigt Ihnen anschaulich, wie das geht.

Licences

  • WHAT IF I HAVE A SEASONAL BUSINESS OR AN EVENT BUSINESS?
    In this case, we take into account the season time period or the event character and calculate an appropriate cost rate.
  • WHAT IF MY COMPANY WILL BE CHECKED BY RIGHTS MANAGEMENT SOCIETY STAFF LIKE GEMA?
    Simply show the written licence declaration from MUSIC2BIZ to the rights management staff MUSIC2BIZ keeps a written license declaration of the royalty free status of the composer and the music. In case you need a document to proof your usage of royalty free music from MUSIC2BIZ, we can provides you as a customer with such a confirmation of the royalty exemption for regular checks by the rights collecting society staff. The MUSIC2BIZ declaration is used in the case of on-the-spot checks by the GEMA or other rights collecting society staff to certify that the subscribed music flatrate is compliant and therefore our customer does not have to pay royalty fees.

    Find out now: How much you can save on your license fees!

    And if you want to find out how much money you can save on our royalty free music every month, simply use our music cost savings calculator.

Product features

  • ADVERTISEMENTS
    All our music programs are free from external advertising. Nevertheless you as customer can include your own radio ads in your music streams for your store or branches. We provide you with a powerful spot management tool for storing, planning and inserting your own radio spots. In addition, our store management tool provides all the features required to centrally manage music and advertisement inserts from an online master account for any number of branch offices.
  • HOW CAN I BE SURE YOUR MUSIC STREAMING WILL FIT TO MY COMPANYs INFRASTRACTURE?
    We manage a wide range of companies from individual businesses in rural areas to large national chain stores with many locations. The technical conditions in these companies are quite different. However, we rarely encounter difficulties with the use of our streaming services. Our system is very robust and can be flexibly adapted thanks to open standards. The minimum requirement for the use of our music flat rates is a stable internet connection and an Internet PC which is connected to a HiFi system. Alternatively, we recommend using a streaming hardware. You can buy a reliable streaming receiver at a favorable price from us. To ensure that our service is suitable for your company, it is best to use the free 30-day trial period. Needless to say, free phone support from our team is included. You can register for the free trial period using this link.
  • WHAT IF I WANT TO USE YOUR MUSIC FOR MORE THAN ONE LOCATION?
    Our branch management tool is made exactly for this reason. It provides all the features you need to control the music transmission to many local stores. Even your own advertising inserts can be managed centrally for any number of branches from your customer account with our branch management tool.

Security

  • ARE MY PAYMENT DATA SAFE?
    We ensure that our payment provider meet the highest security standards when processing your payments on the Internet. Our payment service is PCI-DSS certified. All payments to us will be transmitted and supervised by the PCI DSS certified Novalnet AG. You can check your payment procedures at any time in the Novalnet AG service portal. Visit the Novalnet service portal.        
  • WHAT MEANS “PCI DSS CERTIFICATION” FOR ME AS YOUR CLIENT?
    The PCI-DSS certification has been developed by the credit card industry so that payment procedures can be carried out safely and in compliance with all regulations. Security when paying on the Internet means more than just a secure data center. Our payment service provider, Novalnet AG, has passed the test according to the requirements of the PCI DSS organization (Payment Card Industry Data Security Standard) and successfully passed this test. PCI-DSS (Definition at Wikipedia)

Software

Sound Branding

  • SOUND BRANDING
    Sound branding is as indispensable to the brand image of a company as its brand name, logo and product design. As a technical service provider, we provide companies and agencies with the tools and the music that enable the realization of an individual sound branding. As an agency, you define your individual brand sound for your customer. They define the titles, artists, styles and musical characteristics that make this sound unique. We provide the music library and a powerful playlist management tool for its implementation. As a company, you have a clear idea about which music makes your brand sound unmistakable. We provide you with our music library and a powerful playlist management tool for its implementation.

Subscription agreement

  • WHAT IS THE PERIOD OF VALIDITY OF THE SUBSCRIPTION AGREEMENT
    The duration of a music subscription is 12 months. An agreement can be terminated by mail or by email. In the case of a quarterly payment, the termination must reach us 1 month before the end of the quarter, with annual payment 1 month before the end of the 12 month period.
  • IS THE 30-DAY FREE TEST REALLY FREE?
    We keep word. The first 30 days are free. You can use your music flat during the time period free of charge and cancel at any time. To terminate, just click on the "cancel" button in your test account or send an email to info@music2biz.com.
  • WHAT IF I HAVE A SEASONAL BUSINESS OR AN EVENT BUSINESS?
    In this case, we take into account the season time period or the event character and calculate an appropriate cost rate.